ServiceNow Messenger Documentation

Complete guide to integrating SMS messaging with your ServiceNow instance

Quick Start Guide

Install Update Set
Download and install the ServiceNow Messenger update set in your instance.
Configure MessageMedia
Link your MessageMedia account in the Configuration tab to enable SMS sending.
Send First Message
Use Flow Designer actions or scripts to send your first SMS message.

ServiceNow Integration

Flow Designer Actions
Use pre-built actions in Flow Designer to send SMS messages as part of your workflows.
Script Integration
Call the SMS API from Business Rules, Script Includes, or other ServiceNow scripts.
Two-Way Messaging
Capture inbound messages and replies directly into your ServiceNow instance.

Key Features

Flow Designer Integration
Pre-built actions for sending SMS messages directly from Flow Designer workflows.
Script API
Full JavaScript API for advanced scripting and custom integrations.
Two-Way Messaging
Capture inbound SMS messages and replies directly into ServiceNow records.
Multi-Provider Support
Works with MessageMedia, MultiTxt, eTXT, Group Text and other SMS providers.
Documentation Sections
Get StartedWorkflow SpokeScriptingTwo-Way Messaging
ReportingProvider CompatibilityDownloads